Crisis Management Sweat and hard work are naturally behind any glamorous category email list beauty. In the actual operation process, we also encountered many customer complaints, and even encountered major customer complaints, such as black production attacks such as concentrated wool. The various customer complaints encountered are also a growing experience for me, and there are many reflections and summaries, which are sorted and shared. 1. Mentality adjustment Don't panic, don't rush. First of all, be prepared mentally. Common small customer complaints can category email list be simply handled.
Larger customer complaints may involve category email list consumer protection scores, so attention should be paid to them, and time and energy should be focused on special handling. 2. Communication and coordination The scope of an activity may be relatively wide, and the professional knowledge of customer service itself cannot support the handling of business problems. As an operator or the owner of the activity, it is necessary to coordinate all parties to sort out the category email list problem communication. Targeted to one by one to solve the problem, do not grab the eyebrows and beards.
The more difficult it is to solve the problem. Sometimes it is better category email list to communicate and coordinate clearly with the leader, and use the resources of the leader to promote problem solving. 3. Problem Categorization Generally, the problems of mass customer complaints are definitely not only a certain type of problems. Combine the problems that have been sorted out and summarize them in the table, such as whether the inventory is insufficient, the activity category email list rules are not clear, the safety risk control interception, and the preparation of the wool customers.